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If you apply a warranty in the part in the repair order, when you complete the RO, there will be a claim or claims created for every record in the RO. If the manufacturer is different, it will create a different claim for the manufacturer. A manufacturer must be selected in the part in order for this to work.

 

 

If the 'Not Done' is not checked, then all claims will display on the by MFG Claim# screen. When you first enter this screen the 'Not Done' is automatically checked.

 

If you highlight a claim, the manufacturer will be selected and displayed in the right corner. If there is a matching vendor name, the information will display as well. The manufacturer file only has a name, so in order to get more information add the exact same name to the vendor file, with all of the other information. If you only have the vendor, be sure to add the same name to the manufacturer file. (You'll have to do that through the part record.) If you have a website, it will be displayed and you can click on it so your browser can take you directly to that website.

 

If you have highlighted a claim record, then click on the 'by One MFG' tab, the manufacturer is pre-selected so you will see all claims for that one manufacturer. Click on the Select MFG button to select a different MFG.

 

You can click on the Date Icon to select a date range. Select the 'C' button to clear the date range.

 

You can highlight a claim and click on the Mark Sent button, and the Date Claim Sent will be filled out with today's date, and if the Not Done is checked, it will no longer be displayed.

 

Below the claim record are the claim items or parts.